01 Introduction
TR InnovaTech ("we," "us," or "our") operates the website at trinnovatech.com and provides AI-powered digital marketing, web development, SEO, AEO, GEO, and related consulting services to international clients. We serve businesses in the USA, UK, Australia, Canada, New Zealand, Europe, UAE, KSA, Qatar, and Pakistan. This Privacy Policy describes how we handle personal information when you visit our website, use our AI chat assistant, submit our consultation booking form, or otherwise interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or submit personal information through our forms.
02 Information We Collect
We may collect the following types of information:
- Contact & booking information - Full name, work email, phone number, business name, country/region, service of interest, and optional goals you provide when booking a free consultation.
- Chat messages - Questions and messages you send through our AI assistant on the website.
- Communication data - Information you provide when contacting us via email, phone, or WhatsApp.
- Technical data - Browser type, device information, IP address, pages visited, and general usage data collected through standard web technologies.
We do not sell your personal data. Information is collected only to respond to your inquiries, deliver our services, and improve your experience on our website.
03 How We Use Your Information
We use the information we collect for the following purposes:
- Scheduling and confirming your free consultation calls
- Responding to your inquiries via chat, email, phone, or WhatsApp
- Preparing for strategy calls based on your business needs and goals
- Sending booking confirmations and calendar invites
- Improving our website, services, and AI assistant experience
- Complying with legal obligations and protecting our legitimate business interests
04 Third-Party Services
Our website uses trusted third-party services to operate certain features. These providers may process your data according to their own privacy policies:
- EmailJS - Used to send booking confirmation emails when you schedule a consultation. Data shared may include your name, email, phone, business details, and appointment information.
- DeepSeek AI - Powers our website chat assistant. Messages you send in the chat may be transmitted to DeepSeek's API to generate responses. Do not share sensitive personal, financial, or confidential information in the chat.
- Google Fonts & Font Awesome - Used for typography and icons. These services may receive basic technical data such as your IP address.
We encourage you to review the privacy policies of these third-party providers. We select partners that maintain reasonable data protection standards, but we are not responsible for their independent practices.
06 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Booking and inquiry records are typically kept for up to 24 months to support client communication and service delivery. Chat conversation data is not permanently stored on our servers beyond the active session unless required for support purposes.
07 Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Please avoid sharing passwords, payment card details, or other highly sensitive information through our website chat or contact forms.
08 Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond within a reasonable timeframe.
10 Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
12 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
TR InnovaTech
4 Nishter Block, Allama Iqbal Town, Lahore, Pakistan